Customer Service Advisor

Cape Town, South Africa

Language

English

Job Advert

Are you looking for an opportunity to jumpstart your career in the service industry? Now is your time to shine with Concentrix + Webhelp in this exciting opportunity to join our dynamic team as a Customer Service Advisor working on an internationally innovative campaign with a salary of R7166.

With game-changers in over 70 different countries, we celebrate our differences and embrace what makes you unique. Imagine being a part of a company that supports each other’s success and well-being, giving you the tools and support you need to be the best version of yourself and embark on a career with endless possibilities.

You’ll be working on-site from our vibrant Cape Town office where creativity meets cutting edge technology. All the while you’ll become part of a community of likeminded individuals that that become friends for life.

What you will do in this role

• Working towards consistently achieving and exceeding set targets
• Consistently applying agreed behavioural and compliance standards
• Sharing knowledge and skills with other members of the team
• Communicating new information that is relevant to the campaign to colleagues, customers and managers
• Developing and maintaining current knowledge of the campaign
• Ensuring first contact resolution at all times
• Protecting information security and taking responsibility for highlighting any issues that you are made aware of by using the correct processes
• Providing excellent customer experiences at all time
• Verifying and updating customer information
• Proactively offer solutions to any issues or concerns that customers might face

Your qualifications and experience

• Have at least 6 months’ experience working in an international contact centre environment (essential)
• Have a matric certificate
• Ability to work rotational shifts in a 24/7 environment
• Proficient in English verbal communication
• Have the ability to troubleshoot and find effective resolutions
• Are self-motivated and highly responsible

It will be a plus if you:

• Have sales through service ability

What’s in it for you

In this role, we offer benefits that help you support your unique lifestyle:

• Base entitlement of R7166
• Fantastic Employee Assistance Programme (EAP)
• Medical aid for main member
• Group life cover
• Access to financial well-being sessions, will writing sessions and stress management sessions
• Team building and upskill training opportunities
• Interactive and inclusive company culture

email your resume/cv [email protected]