Customer Service Advisor

Customer Service Advisor

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Cape Town, South Africa



Job Advert

Are you looking for an opportunity to jumpstart your career in the service industry? Now is your time to shine with Concentrix + Webhelp in this exciting opportunity to join our dynamic team as a Customer Service Advisor working on an internationally innovative campaign with a salary of R7166.

With game-changers in over 70 different countries, we celebrate our differences and embrace what makes you unique. Imagine being a part of a company that supports each other’s success and well-being, giving you the tools and support you need to be the best version of yourself and embark on a career with endless possibilities.

You’ll be working on-site from our vibrant Cape Town office where creativity meets cutting edge technology. All the while you’ll become part of a community of likeminded individuals that that become friends for life.

What you will do in this role

  • Working towards consistently achieving and exceeding set targets
  • Consistently applying agreed behavioural and compliance standards
  • Sharing knowledge and skills with other members of the team
  • Communicating new information that is relevant to the campaign to colleagues, customers and managers
  • Developing and maintaining current knowledge of the campaign
  • Ensuring first contact resolution at all times
  • Protecting information security and taking responsibility for highlighting any issues that you are made aware of by using the correct processes
  • Providing excellent customer experiences at all time
  • Verifying and updating customer information
  • Proactively offer solutions to any issues or concerns that customers might face

Your qualifications and experience

  • Have at least 6 months’ experience working in an international contact centre environment (essential)
  • Have a matric certificate
  • Ability to work rotational shifts in a 24/7 environment
  • Proficient in English verbal communication
  • Have the ability to troubleshoot and find effective resolutions
  • Are self-motivated and highly responsible

It will be a plus if you:

  • Have sales through service ability

What’s in it for you

In this role, we offer benefits that help you support your unique lifestyle:

  • Base entitlement of R7166
  • Fantastic Employee Assistance Programme (EAP)
  • Medical aid for main member
  • Group life cover
  • Access to financial well-being sessions, will writing sessions and stress management sessions
  • Team building and upskill training opportunities
  • Interactive and inclusive company culture

email your resume/cv [email protected]



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